CV
-THE DETAILS-
Service and Administrative specialist
November 2018 - Present
This is your CV description. Concisely describe your specific position, degree, certification or personal experience. Make sure to include relevant skills, accomplishments and milestones gained. Don’t forget to adjust the timeframe in the subtitle.
Manager
Simple Treasures - March 2018 - November 2018
Provided excellent day-to-day customer service to customers, in person, over the phone, and email, in a fast-paced work environment, serving 120+ customers on busy days
Effective customer service efforts increased store sale’s revenue by 17% over 6-month period
Supervised staff of 5 employees; interviewed, hired, and trained 4 employees in proper procedures and sale techniques
Revamped and streamlined staff and inventory database management systems with Google online tools, greatly increasing efficiency and accuracy, reducing HR duties by ~9 hours a week
Managed the business office, organize owner’s weekly schedule and speak with customers and vendors on her behalf
Maintained financial and statistical records, handle bookkeeping duties; responsible for $2,000+ cash deposits weekly
BUSINESS FOUNDER, CREATIVE AND MANAGING DIRECTOR
Emma Stitch Company - 2013 - 2018
Led customer consultation efforts, keeping close contact with customers throughout the design, production, and shipping processes
Mitigated production setbacks and customer complaints quickly and professionally, achieving excellent customer feedback
Responded to an average of 40+ email correspondences daily
Developed and executed networking and marketing campaigns, expanding customer base by an average of 23% every year
Closed more than 4,000 sales over three-year period, an effective 84% increase in sales compared to first two years of operation
Chosen by Etsy for their homepage-featured listing within 6 months of launching our clothing line based on superior marketing presentation
lead Research assistant
Heather Salazar - 2007 - 2011
Utilized Boolean searches for effective research
Conducted academic literate reviews and composed research summaries
Assisted with crafting and administering multi-facetted psychological surveys
Collected and analyzed data for over 100 surveys
Wrote 20+ pages of original narrative for the final project and acted as 2nd editor for the entire 80+ page project
Collaborated with project leader to prepare for the Philosophy of Psychology conference, including presentation editing; attended the conference as lead assistant
Office Assistant and Receptionist
Spring Hill College - 2005-2008
Answered phones, averaging 20 phone calls per shift
Scheduled appointments
Assisted with updating filing system, overhauling 500+ files into new system and purging another 300+
Handled complaints in a patient and professional manner
digital print media department manager
Postmark Ink - 2005-2007
Managed a department that produced in ~$500,000 in annual revenue
Produced between 10-50,000 pieces of printed media weekly
Met strict deadlines, worked on proofs for marketing material
Oversaw all machine maintenance for the department
Scheduled outsourced shipping for finished products
Coordinated with the direct mail department with media from the digital department for in-house shipping
Followed up with customers to ensure satisfaction was met
ECONOMICS & ENGLISH TUTOR
Spring Hill College - 2006 - 2008
Tutored students in micro and macro economics, including graphing supply and demand charts
Taught persuasive writing skills
Proofread and assisted students with editing and refining written work
Led small classroom group tutoring sessions, teaching up to 10 students at a time
Earned a reputation as the most preferred economics tutor for the department
Education
& CERTIFICATES
BACHELOR OF ARTS || THEOLOGY & PHILOSOPHY || MINOR: ECONOMICS
Summa Cum Laude
Spring Hill College || Mobile, AL || 2005-2009
HIGH SCHOOL DIPLOMA || VALEDICTORIAN
All Saints Episcopal || Vicksburg, MS || 2001-2005
UNIT I REAL ESTATE PRE-LICENSING CLASS
Successful completion || AUG 2018
UNIT II REAL ESTATE LICENSING CLASS
PENDING || OCT 2018
I would love the opportunity to discuss my skill set in more depth with you and how I could be an asset to your company.